1. Check-in is not guaranteed until 3:00 p.m. Check-out is 10:00 a.m. Unfortunately we do need to be strict on a
10:00 a.m. check-out time, as this unit does need to be cleaned and ready for the next person checking in at 3:00
p.m. We are more than happy to work with you if you make arrangement s in advance to stay later. Please
understand we have to pay our hired help to wait on a check-out if you depart late and we run the risk of not
having the unit ready for the next person. We will assess an hourly charge of $20.00 per hour you are late in
departing. If you stay later than 3:00 p.m. on your scheduled departure date, you will be charged for a full night’s
rental.
2. Guests are responsible for any damage to the unit and will be billed accordingly. This also includes excessively
dirty units. Our turn around on rentals is very quick and leaving us with an excessively dirty home causes us to
lose the upcoming rental if we cannot prepare the property in a reasonable timeframe.
3. We request that guests wash all dishes and place all trash in the bags provided. Please understand we offer
high quality units at very competitive prices. We can only do this with a little cooperation from our guests.
4. We will assess a $20.00, non-refundable pet fee to those who make arrangements to bring a pet in units that
allow. If our office is not notified of a pet, you will be charged a $50.00 fee. Please understand some of our
owners and guests have allergies and our upcoming reservation could be lost. We designate pet friendly units for
a reason.
5. All of our units are NON-SMOKING units. We understand this may be inconvenient to smokers, but understand
these units are for the general public and may offend non-smokers, children and individuals allergic to cigarettes.
You are more than welcome to smoke outside the unit. We will supply a bucket for smokers to prevent cigarette
butts from accumulating on the property. There will be a $50.00 fee assessed if there is any evidence of smoking
within the unit you have rented.
6. Upon check in, if you are not satisfied with your accommodations or encounter a mechanical problem with the
unit, notify us immediately. We will happily try to resolve the problem, place you in a different unit upon your
request or offer a refund equal to 50% of that first night’s rental. Please understand we cannot issue refunds or
discounts if you wait several days to report a concern.
7. We have a 30 day cancellation policy. If you cancel outside 30 days of your scheduled arrival date, there is no
penalty. Inside this 30 days, you will be billed for the first night’s rental or forfeiture of deposit on units requiring a
deposit for booking. Please understand we rely on your good faith to rent this unit and without cooperation, we
lose the opportunity to rent this unit to others without reasonable notice. No shows will be charged the full rental
amount. In the event you book within one week of your arrival, please give us a 48-hour notice of cancellation. If
we are not notified, you will be charged for the full rental, as we are not capable to mitigate this loss.
8. Please keep in mind, our units are privately owned homes and condos. The owner has the right to remove their
property from our program at any time. In this event, we will provide you with the most comparable accommodation
or allow you to cancel your reservation without penalty.
9. As these are privately owned homes and condos, it is also our responsibility to protect the units. On rare
occasions, units do encounter mechanical failures of some sort prior to your scheduled arrival date. Many times
this is beyond anybody's control. Please be aware prior to making a reservation that we do reserve the right to
move you into a comparable unit. We cannot issue refunds or discounts when supplying you with a unit
comparable in sleeping arrangements and price.
10. Please make payment arrangements prior to checking out. Many times our guest intend to check out before
the office is normally open. There are also occasions where we are called to one of our properties and cannot be
available to check you out. In either event, leave the keys in the black drop box outside our office doors. If
payment arrangements have not been made, we will automatically bill the credit card we have on file.
10. Due to last year's frequent thunderstorms, we feel it is necessary to add this provision: We cannot be held
responsible for brief power outages. You are more than welcome to notify us in the event of a power outage and
we will contact the electric company, but we cannot issue refunds or discounts for the minor inconvenience. In the
event of a large scale blackout lasting the entire day or night, we will happily refund that specific day's rental.
Please realize we are not trying to be harsh with rules and regulations, but we pride ourselves in providing the
highest quality units in the area at the most competitive prices. We need your cooperation to make the next guest’
s stay as pleasant as yours was.
Cuchara Cabin and Condo Rentals' Policies
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